Our company put customer need as its core, so we transfer from solely supplying product to the delivering product & service. We have established an overall after-sale service systems which consists of technical support center, on-site guidance group and after-sale customer serive group. With professional attitude, Shengong Pump` service team is committed to providing customers with excellent usage experience and solution.
Shengong Pump provide a standard warranty period for all products to ensure that customers enjoy full guarantee after purchase. The warranty period is one year after the product is put into use or 18 months after the arrival of product. Flexible measures can be taken according to special requirements of the contract.
Except for Tibet, we provide nationwide comprehensive after-sales service to users, ensuring written responses to user inquiries within 24 hours upon receiving phone calls or faxes, until the issue is resolved. For issues requiring on-site coordination, we aim to arrive within 48 hours.
